Refund policy

Returns & Refunds Policy

At Northernly, we want to provide a clear and straightforward shopping experience.

Change of Mind

Unless required by applicable consumer law, Northernly does not accept returns or provide refunds solely because you have changed your mind, no longer want the product, or ordered the wrong item.

Please review all product information and your order details carefully before completing your purchase.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or you receive an incorrect product, please contact us at info@momentumcommerce.eu as soon as possible after delivery.

Please provide your order number together with clear photos or videos showing the issue. After reviewing your claim, we may provide an appropriate remedy, such as a replacement, repair, or refund, depending on the circumstances and your rights under applicable consumer law.

Orders Damaged by Misuse

We do not provide refunds or replacements for damage caused by misuse, improper installation, unauthorized modification, accidents, or failure to follow the product instructions, except where otherwise required by law.

Cancellations

If you wish to cancel an order, contact us as soon as possible. Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Refund Processing

When a refund is approved, it will normally be issued to the original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account.

Consumer Rights

Nothing in this policy excludes or limits any rights or remedies that cannot legally be excluded under applicable consumer protection law.

Contact

Questions or problems with an order can be sent to:

Northernly Customer Support
info@momentumcommerce.eu