Shipping Policy

Last updated: September 2026

At Northernly, we aim to make your ordering experience as simple and transparent as possible. Below you’ll find important information about order processing, shipping, tracking, and delivery.

Shipping Destinations

Northernly currently ships to selected international destinations, including:

• United States
• Canada
• Australia

Available shipping options may vary depending on your location and the product ordered.

Processing Times

Orders are typically processed within 1–3 business days after payment has been successfully received.

During periods of high demand, product launches, holidays, or other exceptional circumstances, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation where tracking is available.

Estimated Delivery Times

Estimated delivery times after processing are:

United States: 7–15 business days
Canada: 7–18 business days
Australia: 7–18 business days

These are estimates rather than guaranteed delivery dates.

Delivery times may vary due to the destination, carrier, customs processing, local postal services, weather, holidays, or other circumstances outside our reasonable control.

Where Do We Ship From?

Northernly works with international fulfillment partners.

Depending on product availability and your delivery destination, your order may be shipped directly from one of our international fulfillment locations.

As a result, products from the same order may occasionally arrive in separate packages.

Shipping Costs

Applicable shipping costs will be displayed during checkout before you complete your purchase.

Where free shipping is offered, this will be clearly indicated on our website or during checkout.

Order Tracking

When tracking is available for your shipment, you will receive tracking information after your order has been dispatched.

Please allow some time after receiving your tracking number for the carrier's system to update.

Multiple Packages

If you order multiple products, your items may be fulfilled from different locations.

This means your order may arrive in more than one package and on different days.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us at info@momentumcommerce.eu as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Northernly is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.

Lost or Delayed Packages

If your tracking information has not updated for an extended period or your order has not arrived within a reasonable period after the estimated delivery window, please contact us at info@momentumcommerce.eu

We will review the shipment information and, where appropriate, contact our fulfillment or shipping partner to investigate.

If a package is confirmed as lost, we will provide an appropriate solution in accordance with applicable consumer law and our policies.

Damaged Packages

If your product arrives damaged, please contact us as soon as possible after delivery.

Include your:

Order number
Description of the problem
Photos or video of the product and packaging

This helps us review the issue and determine the appropriate solution.

Customs, Duties & Import Charges

International orders may be subject to customs procedures, import taxes, duties, or other charges depending on the destination and shipping method.

Where applicable, information regarding such charges will be provided during checkout or otherwise communicated where required by law.

Unless explicitly stated otherwise, customers may be responsible for applicable import charges imposed by their local authorities.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Once an order has been processed or shipped, we may no longer be able to cancel it. Please refer to our Returns & Refunds Policy for further information.

Delivery

An order may be considered delivered when the shipping carrier records the package as successfully delivered to the shipping address provided with the order.

If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location and with household members or neighbours before contacting us.

Questions About Your Order?

If you have questions about shipping or an existing order, please contact:

Northernly Customer Support
Email: info@momentumcommerce.eu                                                                      Please include your order number when contacting us about an existing purchase.